COVID-19 Live Updates and FAQs

COVID-19 Live Updates and FAQs

COVID-19 Live Updates and FAQs

Providing a little more clarity during times of uncertainty with live updates on Cult showrooms, Shipping times, deliveries, operations and safety measures. 

Current Auckland showroom status:

Following government guidelines, from 18 August our Auckland showroom will be temporarily closed, pending updates from the Government. Our commercial and retail teams are available as usual via phone and email to assist you. 

Delivery and collection: 

If you are currently awaiting the arrival of your order, please rest assured our team will be in touch as soon as your order lands to coordinate collection or delivery.

If your delivery has been scheduled during the lockdown period, our team will be in touch to run through contactless delivery processes, or to reschedule.

Storage fees waived - if you were unable to collect your delivery or your project has been effected by the recent lockdown, storage fees will be waived during this period.

Commercial deliveries - please contact our team who will assist in arranging a safe and suitable solution for your project.

Current shipping, lead-time and delivery updates:

The global effects of COVID-19 have resulted in schedule delays across shipping and airfreight industries which has resulted in an impact on the the listed lead times of many of our products, the majority of which are shipped to us from Europe or China. On average, we are experiencing a 5-6 week delay on product lead-times from China (including delays in China and AU/NZ) and 3-4 week delay on product lead-times from Europe (including delays in Europe and AU/NZ). Your sales representative will give you an overview of the delays likely to be incurred when you order.

For up-to-date information on shipping delays, please refer to the information outlined below:

Delays from China

o The increase in demand of export goods from China globally, without a reciprocal demand for imported goods into China has two significant effects to shipping
            1. Reduction in available containers worldwide, as empty containers remain in China. In Shenzhen port alone, there is a current shortage of 5,000 containers.
            2. Vessel schedules are clogged particularly around the southern ports. There is currently an excess of 65 vessels floating around the southern Chinese ports.
o Port closures in China, due to ongoing COVID-19 threat, have also increased pressure on remaining open ports and schedules. o Average berthing time (time a vessel is spent at a port) has increased from 3-4 days to approximately 16 days.
o We are currently seeing on average 3-4 week delays from China.

Delays from Europe

o The flow on effect from China is starting to appear in Europe, with container shortages and vessel schedules at full capacity
o Delays from China also affect arrival of parts, delaying total production times for some manufacturers.
o We are currently seeing on average 1-2 week delay from Europe.
o Note - also the European Summer holidays have just started, adding up to 4 weeks to standard lead times depending on individual brands.

Delays in Australia & New Zealand

o Greater imports into Australia and New Zealand have resulted in congestion in local ports. This has resulted in:
           1. Vessels skipping ports altogether e.g. A vessel skips Auckland, lands into Tauranga, and delays result in the product having to be freighted back to Auckland.
           2. Clearance times for containers has increased from an average of  7 days to 10-14 days.
o Unions stopping work at different ports has also placed greater pressure during operating hours and schedules.
o We are currently seeing on average 2-3 week delay after a vessel lands into a local port.

Delays in airfreight

o Airfreight has already been impacted from flight reduction, but further reduction in passenger arrivals announced recently effect
          1. Time for airfreight to arrive
          2. Cost to airfreight – recent quotes have doubled in price.

If you are concerned about the lead-time of your order or have any questions, please contact us and we will be happy to help. 

What are virtual consultations and how do I book one?

We want to ensure that even without a showroom visit, you can still access the necessary product information needed to make an informed decision on the next order for your home or project. Our experienced team of consultants are available via Zoom or FaceTime for tailored one-on-one virtual consultations, and are equipped with product imagery, presentations, data sheets and advice. We are also able to give virtual showrooms tours from inside our Auckland store.

Are your team still available for ordering and for enquiries?

Absolutely! Our trade and retail teams are available via phone, email and virtual consultation from Monday-Friday between 8:30am - 5:30pm.

For all enquiries contact:


Phone: 09 379 4466

How can I ensure I receive updates from Cult?

We want to ensure you stay up to date with Cult news and updates during this time of uncertainty. Be sure to check in on this page for updates, subscribe to our mailing list or follow us on social media.

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