COVID-19 Live Updates and FAQs

COVID-19 Live Updates and FAQs

Providing a little more clarity during times of uncertainty with live updates on Cult showrooms, deliveries, operations and safety measures. 

Current showroom status: 

Our showroom is open at normal trading hours. We remain dedicated to protecting the health and well-being of our team and customers alike, and we have put additional measures in place at each of our locations, details of which are outlined below:

• Showroom visitors are required to sign in with their details using the QR codes at the entrance. Contact information is emailed directly to the store for track & trace, and deleted 3 weeks after visiting.    

• Hand sanitiser and face masks are available at our front desk, and we ask that our visitors sanitise upon entering.

• We ask that all showroom visitors adhere to social distancing guidelines of 1.5m when in store, and you’ll find floor markers in place at our showrooms to assist with this.

• We encourage our in-store customers to use electronic payment, including contactless or tap-and-go payments, instead of cash.

• We have increased our full showroom cleans, with additional regular cleaning of high traffic areas including door handles, handrails and EFTPOS machines.  

What are virtual consultations and how do I book one?

We want to ensure that even without a showroom visit, you can still access the necessary product information needed to make an informed decision on the next order for your home or project. Our experienced team of consultants are available via Zoom or FaceTime for tailored one-on-one virtual consultations, and are equipped with product imagery, presentations, data sheets and advice. We are also able to give virtual showrooms tours from inside our Auckland store.

Are your team still available for ordering and for enquiries?

Absolutely! Our trade and retail teams are available via phone, email and virtual consultation from Monday-Friday between 8:30am - 5:30pm.

For Retail orders and general enquiries contact:

Email: info@cultdesign.co.nz or renee@cultdesign.co.nz

Phone: 09 379 4466

For Trade orders and trade enquiries contact:

Email: emma@cultdesign.co.nz

Phone: +64 210 245 1908
.

How can I ensure I receive updates from Cult?

We want to ensure you stay up to date with Cult news and updates during this time of uncertainty. Be sure to check in on this page for updates, subscribe to our mailing list or follow us on social media.

Are there any effects to delivery of current orders?

We are delivering as usual. If you have any questions about your order, please email info@cultdesign.co.nz or call Renee on 09 379 4466 or Emma on +64 210 245 1908. 

Are there any effects to product lead-times for future orders?

Standard lead-times have resumed and there are no delays to production and manufacturing. Find standard lead times for products on individual product pages.

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